Our production facility is located in Krailling, near Munich. We are proud that all materials, as well as the technical equipment, come from Germany, enabling us to guarantee the "Made in Germany" seal throughout the entire supply chain.

Our frames are made from polyamide. Originally developed for sectors such as the pharmaceutical and aerospace industries, polyamide is characterized by its lightweight structure, which is both more robust and 30% lighter than acetate. The raw material for our frames comes from Germany.

Our frames are made from materials that are certified in accordance with the current ISO 10993-1 and ISO 10993-10 standards and meet all the necessary skin compatibility requirements. This applies to both the raw material and the dye used in our frames. If any of your customers have specific allergies, please let us know so that we can advise you individually. 

Simply send us an email to hello@youmawo.com or call our customer service team on +49 7531 9454535.

Our frames offer optimum wearing comfort thanks to designs based on numerous facial scans. They are 30% lighter and more stable than conventional acetate. Our production in Germany ensures sustainability along the entire supply chain. Each frame is made in Germany and is available for customization on request.

Yes, we can send you a list of our recommended retail prices. 

Just send us an email to hello@youmawo.com or call our customer service team on +49 7531 9454535.

Our You Mawo Cares initiative is aimed at people with severe disabilities, Down's syndrome and autism and is designed to make it easier for them to find suitable, durable frames. The frame comes from us - for the symbolic price of 1€, the lenses are purchased separately from the optician. 

For verification, please send us a copy of the customer's disability ID including a photo by email to wecare@youmawo.com. If you have any questions on this topic, please do not hesitate to call us on +49 7531 9454535. 

You can find our digital marketing material in our Dropbox. 

Just follow this link: Dropbox

You can easily download our app from the Apple Store. 

Just follow this link: https://apps.apple.com/us/app/you-mawo/id1083687216

Our app including scan is available for all Apple Face ID devices. Please note, however, that at least iOS 16 must be installed and the device must have Face ID. 

You can find a list of compatible devices at the following link: https://support.apple.com/en-us/102854

Yes, you can save your scan including the respective custom parameters as a session during the ordering process in the Fitting Room. This gives you the option to place the order at a later time. Feel free to watch our training video for further assistance.

You can find it under the menu item USING THE APP.

The access credentials have been sent to the email address you provided upon creating your account. This email address is likely your business email. You can locate it in your email inbox.

If you've forgotten your password, you can reset it on the YOU MAWO portal login page. Simply select 'Forgot password' and follow the instructions.

Alternatively, you can reach us by phone at +49 7531 9454535 or send an email to hello@youmawo.com.

To view the current status of your order, navigate to “Orders” in the portal, then to “Details” and then to “Status Log”. There you will find all relevant information about your order.

To view the invoice for your order in the portal and download it again, follow these steps: First go to the “Orders” menu item, then select “Details” and then “Accounting”. There you will find the relevant invoice information. Alternatively, you can also click on “Get invoice” at the bottom of the page.

Here are some steps you can take to fix the problem:

• Close and restart the app

• Update the app

• Delete and re-download the app

• Install the latest iOS version

If the problem persists, please do not hesitate to contact us at hello@youmawo.com or by phone on +49 7531 9454535 so that we can help you further.

At YOU MAWO, we offer three product categories so that you are guaranteed to find the perfect frame.

1. Our first category includes Standard frames. All our designs are based on a thorough analysis of hundreds of faces, which in most cases already ensures an optimal fit of the frame. Here you have the option to choose between the standard sizes and colors.

2. For a more individual option, we offer Custom Light frames. Here you are responsible for ensuring that the custom frame fit your customer perfectly, as the frame is made based on your specifications without checking the fit by our team. You can adjust a variety of parameters, including lens size, inclination, bridge width, hinge color, temple length, base curve and temple inscription.

3. Our third category is Personal Fit + frames. Here our team make sure that the bespoke glasses fit your customer perfectly by adjusting the frame based on the scan and your specifications. In addition to the parameters you specify, we can also adjust other parameters such as nose pad depth, nose pad position, nose pad angle, temple angle and bridge filing for an even more comfortable fit.

Prototypes are particularly useful if you as an optician have concerns about the fit or feasibility of the fitting or if the end customer is unsure. We also recommend producing a prototype for demanding customer needs.

Sunglasses cannot be customized. With sunglasses, you can only change the color. Our designs are based on a comprehensive analysis of hundreds of faces, which in most cases already ensures that the glasses fit perfectly.

All our colors are generally available for every frame. In exceptional cases, however, there may be limited color options. You can find the current availability on our YOU MAWO website or in the YOU MAWO portal. Please note that limited edition frames and sunglasses are occasionally available in special colors for a limited time, which do not apply to the other collections.

Yes, but as soon as a parameter is adjusted, it is a custom-made product with corresponding delivery times. If only minor adjustments are required, such as adjusting the temple length, we recommend ordering a Custom Light frame. This product category is slightly cheaper than a Personal Fit + frame. 

You can discover which parameters are adjustable in a Custom Light frame by referring to the FAQ section under the question Which parameters can I customize with a YOU MAWO frame and what kind of product categories exist?.

Unfortunately, it is not possible to order single temples separately. We only produce complete frames. This enables us to avoid fluctuations in production quality between older and current produced frames.

Yes, spare parts can be ordered. The cost of spare parts varies depending on the type of damage: 

• Ordering spare parts due to a single temple breakage caused by the customer is 20% of the standard price

• Ordering spare parts due to a double temple breakage caused by the customer is 40% of the standard price 

• Ordering spare parts due to damage of the middle part of the frame caused by the customer is 60% of the standard price

Please note that we will ship an entire frame when ordering spare parts.

Unfortunately, it is not possible to order a YOU MAWO frame for preview. Due to our limited stock and Just-in-time-production. However, you can order regular frames and exchange unsold frames via our sales representative. 

To do this, please contact your sales representative or our customer service team at hello@youmawo.com or call +49 7531 9454535.

Delivery times vary depending on the type of order: 

• Standard frames in stock have a delivery time of approx. 2-3 days 

• Standard frames not in stock require approx. 3-5 weeks

• Customized frames require a delivery time of approx. 3-5 weeks

• For large or initial orders, the delivery time is approx. 2-4 weeks

• Prototypes require a delivery time of approx. 10 days

Unfortunately, this is generally not possible as we only have a small warehouse due to our just-in-time production. In special cases, please contact your sales representative.

Yes, but only in the current colors with an extended delivery time of 4-6 weeks.

For our frames we recommend cold glazing from behind. We do not recommend heating the frame, as this can cause the material to expand. If then the lenses are too large, this could cause tension in the material, resulting in damage.

Use a frame warmer to heat the temple cyclically and then bend it into the desired position. We recommend a core temperature of 170-180 degrees Celsius. Then hold the temple in the desired shape for a short moment. The temple should not cool down abruptly.

You can also watch our training video. It will be found under HANDLING AND CARE.

Yes, we offer the option of using a reject frame to practice adjusting the frame. 

Simply contact our customer service at hello@youmawo.com or by phone on +49 7531 9454535.

For daily cleaning, we recommend first using the supplied glasses cleaning tissue. You can also clean the frames under running water with a pH-neutral detergent and gently dry them. Cleaning alcohol is also an option for cleaning, but you should be careful not to leave the frames in it overnight or for several days to avoid possible damage. 

Please note that the material, color and coating of the frames are sensitive to solvents such as acetone and alcohol. 

The frames can also be cleaned in an ultrasonic bath. The cleaning time should be limited to 3-5 minutes at maximum to prevent damage to the coating.

We comply with the legal warranty period of two years for the absence of defects.

If you wish to make a complaint about a frame, please inform us of the specific defect as soon as possible. You can do this either by e-mail to hello@youmawo.com or by telephone on +49 7531 9454535. As soon as we are informed of the defect, we will send you a replacement immediately.

In the event of a complaint within the warranty period due to defects such as color deviations, fading or breakage without external influence, we will replace the frame immediately. After receiving the replacement, please return the old frame to the following address: YOU MAWO GmbH, Macairestr. 3, 78467 Konstanz. After checking the defect, the invoice amount for the entire frame will be credited.

We will also replace the entire frame in the event of complaints due to external influences (own fault) or for frames outside the warranty period. We require a high-quality photo of the defect, which you send to us by e-mail to hello@youmawo.com. The old frame does not have to be returned in this case. You will only be charged for the damaged part. 

Further information on spare parts and the corresponding conditions can be found in the FAQ under the question Is it possible to order spare parts from YOU MAWO?.

In this case, we will cover 50% of the cost of a new frame and send it to you immediately. 

Please contact us at hello@youmawo.com or by telephone on +49 7531 9454535.